Privacy Policy

This Privacy Policy describes how we ("MeowSec Tech," "we," "us," or "our") may collect, use, disclose, and protect information in connection with this website, SakuraCat VPN, and related software products or support services (collectively, the "Services"). This policy is intended to provide a general description of our data handling practices for users, prospective customers, partners, and platform reviewers.

1. SCOPE OF THIS POLICY

This policy applies to information processed through our public website, company contact channels, customer support interactions, account-related workflows where applicable, and the operation of SakuraCat VPN and related services that MeowSec Tech LLC develops or operates.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with the Services, we may collect categories of information such as:

• Contact information, such as name, email address, and the content of messages you send to us.
• Account-related information, such as registration details, subscription status, or basic service administration records where accounts are offered.
• Transaction-related information needed to process legitimate purchases, billing matters, refunds, or account verification, which may be handled in part by third-party payment providers.
• Technical and device information, such as application version, operating system, device model, language settings, and similar diagnostic details reasonably necessary for compatibility and support.
• Service and security logs, such as timestamps, connection events, traffic totals, error reports, crash information, and abuse-prevention signals needed to maintain availability and protect the Services.

3. HOW WE USE INFORMATION

We may use information for purposes including:

• Providing, operating, maintaining, and improving the Services;
• Responding to customer support requests, business inquiries, and feedback;
• Managing accounts, subscriptions, renewals, payments, and service communications where applicable;
• Maintaining security, preventing fraud or abuse, and investigating technical incidents;
• Complying with legal obligations, resolving disputes, and enforcing our published policies.

4. SUPPORT, ACCOUNT, AND CONTACT INFORMATION

If you contact us by email or through public contact channels, we may keep records of the correspondence, including your contact details and the information you voluntarily provide. If user accounts or subscriptions are offered, we may maintain basic account records necessary to administer service access and support legitimate customer requests.

5. DIAGNOSTICS, LOGS, AND DEVICE INFORMATION

To operate and secure the Services, we may process limited diagnostic, device, and service log information. This may include technical status data, application errors, connection events, coarse network information, and usage data necessary for service reliability, abuse prevention, and troubleshooting. We do not describe this information as a marketing profile and we aim to limit collection to what is reasonably necessary for operational purposes.

6. SHARING AND THIRD-PARTY SERVICES

We may use third-party service providers for infrastructure hosting, payment processing, email delivery, analytics, customer support tools, security services, and similar business operations. These providers may process information on our behalf under appropriate contractual or operational arrangements. We may also disclose information where required by law, to protect the rights or safety of MeowSec Tech LLC, our users, or the public, or in connection with a corporate transaction such as a merger, acquisition, or asset transfer.

7. DATA RETENTION

We retain information only for as long as reasonably necessary for the purposes described in this policy, including customer support, service administration, fraud prevention, security review, accounting, tax, and legal compliance. Retention periods may vary depending on the type of data and the reason it was collected.

8. DATA SECURITY

We apply reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. INTERNATIONAL PROCESSING

Because our services may involve users, infrastructure, or providers in multiple jurisdictions, information may be processed outside your country or region of residence. Where applicable, we take reasonable steps intended to support compliant transfers and appropriate handling practices.

10. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have rights to object to certain processing or to request a copy of information you have provided. We may need to verify your identity before responding to such requests.

11. CHILDREN'S PRIVACY

Our Services are not directed to children in jurisdictions where parental consent is required for data processing. If you believe a child has provided personal information to us inappropriately, please contact us and we will review the matter.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or product changes. The updated version will be posted on this website with a revised "Last updated" date.

13. CONTACT

Questions or requests relating to this Privacy Policy may be sent to contact@meowsec-tech.com.